Mumbai: Hinduja Global Solutions (HGS) (BSE & NSE listed), a global leader in digital customer experience (CX) and business process management, today announced its unaudited financial results for Q1 (Hinduja Global Solutions Q1 FY26), marking a strong start to the fiscal year.
The company reported consolidated revenue from operations of ₹1,056.2 crore and total income of ₹1,187.3 crore. EBITDA stood at ₹159.7 crore, reflecting healthy 13.5% EBITDA margins, while Profit After Tax (PAT) for the quarter reached ₹11.2 crore.
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Hinduja Global Solutions Q1 FY26 performance came amidst a complex macroeconomic environment, including regulatory changes and seasonal slowdowns. However, HGS’ strategic pivot to digital and offshore-led transformation continues to gain traction. Offshore business growth and digital wins significantly contributed to margin expansion of 169 bps year-on-year.
Hinduja Global Solutions Q1 FY26: Key Business Highlights
- New Client Wins: HGS onboarded 18 new clients for its digital CX solutions and 14 for HRO/payroll services.
- Client Base: As of June 30, 2025, HGS served 393 active CX/BPM clients and 847 payroll/HRO clients.
- Geographic Presence: Operates in 9 countries with 33 global delivery centers.
- Strategic Expansion: Launched a cutting-edge AI-Powered Digital CX and Data Innovation Hub in Waterloo, Canada.
- Recognition: Won ‘Behavioral AI Solution of the Year’ at the AI Breakthrough Awards 2025 and was positioned as a ‘Leader’ by Nelson Hall in Conversational Commerce NEAT 2025.
“Our transformation initiatives are showing results, especially with our increased digital win rate and AI-driven vertical solutions,” said Venkatesh Korla, Global CEO of HGS. “In the Americas, digital and digital operations now comprise 60% of our sales pipeline. We aim to evolve into an intelligent experiences orchestrator—blending data, technology, and empathy to deliver seamless, personalized engagements across every customer touchpoint.”
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Hinduja Global Solutions Q1 FY26: Digital Media Performance
- NXTDIGITAL, HGS’s digital media division, continued its robust footprint across India with over 6 million customers.
- Broadband ARPU: Stable at ₹177/month, driven by Tier II and III market growth.
- DTV ARPU: ₹123/month, supported by targeted content strategies.
- Enterprise Division (CelerityX): Delivered over 1,000 broadband links in Q1, including remote regions like Andaman & Nicobar Islands and Sikkim.
- Product Innovation: Rolled out ONEiPTV service offering 25+ OTT platforms and 600+ TV channels.
Vynsley Fernandes, CEO of NXTDIGITAL and Whole-time Director at HGS, commented, “Hinduja Global Solutions Q1 FY26 saw major strides across digital media, including leadership team expansion and network deployments in challenging geographies. Our efforts continue to focus on superior customer experience through broadband and IPTV innovations.”
